You no longer have to queue up at the EC topping-up machines separately because of the automatic credit enhancement. As a result, you save time and can enjoy your meal more quickly. You can top up your card using Autoload once a day.
Simply pull out your card
The student/employee pass or the refectory card acts as a cashless means of payment at all the facilities run by the Studierendenwerk. You can use them to pay at the following places:
- at all the refectories and cafeterias belonging to the Studierendenwerk Tübingen-Hohenheim
- at many vending machines
- at the washing machines and driers at a lot of halls of residence of the Studierendenwerk Tübingen-Hohenheim
- at the photocopiers belonging to the Morgenstern company within the University of Tübingen and at the photocopiers at the University of Hohenheim and at the universities in Reutlingen, Rottenburg and Trossingen
How do you benefit? The pass or card has a very fast, contactless Mifare chip. This speeds up payments at the tills, for example, and you need to carry less cash with you.
Topping up your credit with Autoload
Simple and easy
Always have enough money on your card
You can top up the credit on your chip card directly at the tills in our refectories and cafeterias after making a purchase by using Autoload, the cashless card payment service, as soon as the credit on your card has reached a set lower limit.
Then you will always have enough credit on your card.
Topping up with an EC bank card
ZYou can also use topping up points to replenish the credit on your chip card with your EC bank card. You will find these kinds of EC topping up stations in each refectory.
Location of EC card topping up stations
|Tübingen||Mensa Morgenstelle||Auf der Morgenstelle 26||3|
|Tübingen||Cafeteria Morgenstelle||Auf der Morgenstelle 26||3|
|Tübingen||Mensa Prinz Karl||Hafengasse 6||1|
|Tübingen||Cafeteria Neuphilologikum||Im Brechtbau; Wilhelmstraße 50||1|
|Tübingen||Cafeteria Clubhaus||Wilhelmstraße 30||1|
|Tübingen||Cafeteria Theologikum||Liebermeisterstraße 12||1|
|Tübingen||Auf dem Sand||Auf dem Sand 14||1|
|Tübingen||Wohnheimverwaltung||WHO, Fichtenweg 5||1|
|Tübingen||Französisches Viertel||Wohnheim Wankheimer Täle 9||1|
|Tübingen||Neue Aula||Wilhelmstraße 7||1|
|Tübingen||Baraufwerter Universitätsbibliothek||Wilhelmstraße 32||1|
|Hohenheim||Mensa Hohenheim||Garbenstraße 29||3|
|Reutlingen||Mensa Reutlingen||Alteburgstraße 150, Gebäude 7||3|
|Reutlingen||Hochschule Reutlingen||Alteburgstraße 150, Gebäude 3||1|
|Albstadt||Mensa Albstadt||Jakobstraße 1||1|
|Albstadt||Hochschule Albstadt-Sigmaringen, Standort Albstadt||Poststraße 6, Haux-Gebäude||1|
|Sigmaringen||Mensa Sigmaringen||Anton-Günther-Straße 51||1|
|Rottenburg||Mensa Rottenburg||Schadenweiler Hof 1||1|
|Nürtingen||Mensa Nürtingen||Neckarsteige 6-10, Gebäude K I||1|
|Nürtingen||Hochschule Nürtingen-Geislingen, Campus Innenstadt Gebäude CI10||Sigmaringer Straße 25||1|
|Nürtingen||Hochschule Nürtingen-Geislingen, Campus Braike Gebäude CB1||Schelmenwasen 4-8||1|
|Geislingen||Hochschule Nürtingen-Geislingen, Standort Geislingen||Bahnhofstraße 62, EG (im Eingangsbereich)||1|
|Trossingen||Mensa/Cafeteria Trossingen||Schultheiß-Koch-Platz 3||1|
For students and employees
Paying with your pass
How and where can I top up my student/employee pass?
The simplest and easiest way to top up your card is by using Autoload. You can replenish the credit on your student/employee pass directly at the till as soon as the card credit falls below a certain set limit.
You can replenish your pass at the topping up stations in all the larger facilities run by the Studierendenwerk with your EC bank card. You do not need to enter your PIN code for this (electronic direct debiting procedure). The minimum top-up amount with your EC bank card is EUR 5 – and the maximum figure is EUR 50.
You can top up your card with cash at the cash topping up station in the university library in Tübingen, the InfoPoints in the refectories and at many tills in the refectories and cafeterias in multiples of EUR 5. However, as a cash top-up at the tills always takes some time and can lead to queues forming, please only top up your card at the tills in exceptional circumstances. Your fellow students will be very grateful!
How do I pay with my pass?
Place your student/employee pass on the debiting device at the till – it does not matter which side you use. The amount being paid will be debited from your card in a few seconds.
The till display will show the amount of credit on your card and what is left after the purchase. You can obtain a receipt too, if you wish.
Remove your pass from the payment device and keep it safe to prevent any damage.
How does Autoload work?
You can use Autoload, the cashless card payment service, to top up the credit on your chip card at the tills in our refectories and cafeterias in conjunction with any purchase, as soon as the card’s credit falls below a set limit. This means that you will always have enough credit on your card.
We have compiled more information on Autoload for you here.
How is my data protected?
The Studierendenwerk uses a data field on the pass, which is not personalised. When you pay with your card, the system only logs the card series number, the consumer group and the validity of the card. This data does not allow the Studierendenwerk to draw any conclusions about the user.
What do I do if I lose my pass?
If you lose it, inform us immediately about the card series number so that the card can be blocked from making any further payments. Students can obtain their series number from the student secretary’s office and employees from the university’s administration department.
Unfortunately, it is not possible to refund any remaining credit from a card that has been lost, as this is an anonymous credit system comparable to cash.
What do I do if I lose my EC bank card?
Please inform us immediately about any loss of your EC bank card in order to prevent any misuse of transactions from your EC card through the pass.
Please note: It is not enough to simply block your EC card at your bank!
What do I do if my pass is faulty?
If your student/employee pass is faulty, please first contact our InfoPoints/tills and then your university. The contact point for students in the student secretary’s office and for employees the university administration department.
We cannot credit the amount on your faulty card or refund it until a few days later.
You can obtain a replacement card in return for a deposit of EUR 5 at our InfoPoints/tills until you receive a new card.
What do I need to do if my pass is no longer valid?
Students need to update the expiry date at the university self-service terminals. You can update the date on your card after you have renewed your registration using the “Renew card date” menu item. If it has not been updated, the guest price will automatically be debited when you make a payment in a refectory.
What do I do if the card reader displays the 220, 448, 620 errors or the “Löschkarten” status?
The error was caused by removing the card too quickly during the last payment/topping up transaction.
Place your card on the device that caused the error once again. If you no longer know which device caused the error, please contact our staff at the InfoPoints or tills.
What do I do if the card reader displays the 439 error?
Your card has been blocked, because topping up the chip card has caused debts for the Studierendenwerk, as there was not enough credit in your bank account to cover the transaction.
Any arrears can be settled in cash at the InfoPoints or tills or by making a bank transfer to the Studierendenwerk. You card will then be unblocked again.
The most important questions and answers about card payments we have summarized in these flyers for you: